Complaints Handling - Internal Process

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Across
  1. 2. A quarterly reporting for complaints is being submitted to them
  2. 5. the final reply that the complaint's owner send to the customer who complained
  3. 7. When a complaint is in favor of the customer
  4. 9. the feeling shared by the customer when he/she complains
  5. 10. The gathering of evidences from all concerned parties
  6. 11. The process to ensure that customer is always informed of the progress
Down
  1. 1. Another word for complaint
  2. 3. internal platform to log a complaint
  3. 4. Let the customer know you receive his/her complaint
  4. 6. The complaint is in favor of the Bank
  5. 8. A response that is sent to customers to inform them that we are still investigating their matter