Complaints Handling - Internal Process

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Across
  1. 2. The process to ensure that customer is always informed of the progress
  2. 9. the final reply that the complaint's owner send to the customer who complained
  3. 10. When a complaint is in favor of the customer
  4. 11. the feeling shared by the customer when he/she complains
Down
  1. 1. The complaint is in favor of the Bank
  2. 3. A quarterly reporting for complaints is being submitted to them
  3. 4. Let the customer know you receive his/her complaint
  4. 5. internal platform to log a complaint
  5. 6. Another word for complaint
  6. 7. A response that is sent to customers to inform them that we are still investigating their matter
  7. 8. The gathering of evidences from all concerned parties