Complaints Handling - Internal Process

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Across
  1. 2. Let the customer know you receive his/her complaint
  2. 5. internal platform to log a complaint
  3. 7. A response that is sent to customers to inform them that we are still investigating their matter
  4. 8. The complaint is in favor of the Bank
  5. 9. the feeling shared by the customer when he/she complains
  6. 10. Another word for complaint
  7. 11. a positive/encouraging note receive from customers or colleagues
  8. 12. A quarterly reporting for complaints is being submitted to them
Down
  1. 1. the final reply that the complaint's owner send to the customer who complained
  2. 3. When a complaint is in favor of the customer
  3. 4. The process to ensure that customer is always informed of the progress
  4. 6. The gathering of evidences from all concerned parties