Customer Service

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Across
  1. 4. Reason why people may complain (6,5)
  2. 7. Customers may not have English as their first (8)
  3. 8. Type of customer special need
  4. 10. If staff don't return these, customer's won't be happy (5)
Down
  1. 1. This may be verbal or non-verbal (13)
  2. 2. Name given to informal words that should be avoided (5)
  3. 3. Name given to industry related words (6)
  4. 5. When expectation is met, customer is....(9)
  5. 6. Customers that come back (6,8)
  6. 9. What a business hopes to achieve with customers (7)