Complaints Vs Feedback

1234567891011121314
Across
  1. 3. What a customer wants from a complaint
  2. 9. The person who gives complaints or feedback
  3. 10. The tone of appreciative feedback
  4. 11. A measure of how happy someone is with service
  5. 12. A statement of dissatisfaction
  6. 13. The tone of most complaints
  7. 14. Complaints are often this
Down
  1. 1. Word often used in positive feedback
  2. 2. Harsh or pointed negative input
  3. 4. What the customer goes through
  4. 5. A type of constructive feedback
  5. 6. What a company gives to a complaint or feedback
  6. 7. Input to help improve performance
  7. 8. Key to resolving complaints