Complete the phrases with missing words

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Across
  1. 3. please _____ one of the following options
  2. 4. to _____ smn through to smn
  3. 5. to leave a voice _____
  4. 6. unusually heave call _____
  5. 8. to get _____ to someone
  6. 11. to have the ______
  7. 12. to be on the _____
  8. 13. to submit your _____ online
Down
  1. 1. _____ talk
  2. 2. _____ caller menu
  3. 3. to request a _____
  4. 7. a delay _____ to 5 minutes
  5. 9. to _____ a lost or a stolen card
  6. 10. please continue to ______