Compliance

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Across
  1. 3. Small Dollar Debit Card Transactions less than $20 or _____ trial deposits are no longer accepted for Category B Authenticaiton, do not disclose to Customers.
  2. 4. Meaning cannot be changed but there is no requirement to read the script verbatim.
  3. 6. Do no indicate to Customer that an answer given is correct or incorrect: If you choose to respond to the customer's answer, it is acceptable to respond with ____ as it does not imply that the answer was correct or incorrect.
  4. 7. Place a _____ message if the Customer fails to authenticate within the three strike rule.
  5. 8. Must be read verbatim.
Down
  1. 1. If the Caller's VoicePrint shows ____ escalation, DO NOT share this info with the Caller and follow the steps in outlined in Voice Print Flow Core.
  2. 2. Always confirm ____ address before enrolling Customer in VP.
  3. 3. Always ____ the way the customer was authenticated (VP/ASAP).
  4. 5. Always follow the ____ Strike Rule with manual authentication and passwords.
  5. 8. ECOA Credit Card Disclosure: Alimony, child support, or separate maintenance income need not be revealed if you do not wish it considered as a ____ for repayment.