Compliance Crossword

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Across
  1. 2. Lending products that are solely offered via _________, branch associates are prohibited from entering any information on behalf of the customer.
  2. 3. When a customer expresses a Home Lending need, guide the customer to the Home Loans tile on ______ and let the customer drive their digital experience.
  3. 5. Email crapublicfilemailbox@capitalone.com when requests are made for a __________ copy of the CRA Public File.
  4. 7. These accounts get the the Reg DD product-specific disclosure, Schedule of Fees, Rules Governing Deposit Accounts, EFT Disclosure, Wire Disclosure, FCRA/FACTA, and any applicable buckslips
  5. 8. Submit a case here to assist a customer who is hearing impaired and requests a sign language interpreter or any customer with a disability who requests an auxiliary aid that is not currently available at the branch.
  6. 10. When a customer wants to Pre-qualify for auto financing, then we access the Auto Loan _________ on the iPad and allow the customer to browse the product details page to learn about the product and complete the pre-qualification request.
  7. 11. Branch must contact the customer to inform of the left item(s), log on the Lost & Found __________ Log and store in dual control per policy/procedure.
  8. 13. The _________ Rate Tool will have the verbatim required when quoting rates.
Down
  1. 1. Consumer accounts get this notice instead of the FCRA/FACTA
  2. 4. Contact this team to report potential financial exploitation, as well as ACH claims, ATM/Debit card claims, and OLB Transfers/Bill Pay claims
  3. 6. Financial exploitation of a vulnerable person can be committed by family members, Capital One associates and ______________.
  4. 7. Outbound calls can be made ______ 9PM local time, Monday - Friday.
  5. 8. You have this many seconds to Identify yourself, Identify where you are calling from (Capital One), Identify the purpose of the call whenever you make an outbound call.
  6. 9. Outbound calls can be made ______ 8AM local time, Monday - Friday.
  7. 12. Ambassadors go here for additional information regarding escalation of Tier 2 complaints.