Compliance Crossword

4. Animal emoji in the name of the Compliance Corner channel
7. At no time, under any ________, are you allowed to provide the customer with any part of the SSN or the FULL DOB.
9. Recording ______ must be said to EVERYONE we speak with on the phone
12. Rebecca's anniversary with VF is the same day and month as ______'s birthday
14. What type of agency is VeriFacts
17. VeriFact's Chief Compliance Officer
18. Business calls can be placed between 8a – 9p in the _______ being called

1. Only person client information can be released to
2. When releasing client info or offering a CCR the customer must ________ PII to you.
3. Follow the same time zone laws as phone calls
5. Taboo word that we can’t say on the phone because it implies a debt
6. Color of the Compliance tab on the homepage
8. First name of VF employee who holds a PI license
10. / Nickname for Call of the Week
11. Option you must select on the fax when it is a general number found on the POE website
13. If the customer tells you they filled for _______, you need to send the account for “cease and desist”.
15. Pretending to be calling from Warrior Nutrition to confirm a tea delivery for an employee is an example of ________.
16. First name of person who manages the DNC / DNF lists