Compliance

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Across
  1. 3. When an optional protection product is sold, the following must be read to the member: “You will receive your product contract before you are billed. It contains a full explanation of the product including _______, conditions, eligibility requirements and exclusions that could prevent you from receiving benefits. Read your contract carefully for a full explanation of the product.”
  2. 4. "Read your product contract carefully. Your optional product selections can be cancelled at anytime. To receive a full refund, you need to contact USAA within 60 days to _______ Total Loss Protection and within 45 days to cancel Debt Protection."
  3. 7. “Do you have the _______ of each applicant on this loan to apply for joint credit?” is an example of Regulation B.
  4. 8. "I will submit your application and when I do, a ______ ______ will be requested for each applicant."
  5. 10. “Whether you get insurance through USAA has no effect on this credit application or any terms of credit with USAA Federal Savings Bank. Insurance is not issued, guaranteed, insured or _________ by the FDIC or the bank. USAA insurance is provided by USAA insurance companies, loans are provided by the bank.”
  6. 11. When describing optional products, in your own words you must cover the ______ ______ with the member.
  7. 12. An example of Regulation Z would be “Rates that I share with you are _____ unless otherwise indicated…”
  8. 13. When quoting prices for Total Loss Protection: "Keep in mind you will pay interest on this amount if you ________ this cost into your loan."
  9. 14. When delivering a loan denial, inform member to sign and return the _____Disclosure Form.
  10. 15. "USAA is committed to protecting your personal information. In doing so, we recommend you establish a _____ password or phrase to use for verification when you call."
  11. 17. Before offering any optional products don’t forget this prompt "Whether or not you get insurance through USAA or enroll in any of our _____ ______ products will have no effect on any credit application or terms of credit with us."
  12. 19. “You can apply for the loan individually or with a joint applicant.” is an example of the ____ Notice.
  13. 20. In some cases USAA recommends CarFinance.com, fill in the blanks "USAA values your membership and wants to offer you another option. We are working with CarFinance.com, another lender that may be able to extend the financing you need. CarFinance.com will process ____ loan application which will include requesting a new credit report. With your permission, may I transfer (you / your loan application information) to CarFinance.com?"
  14. 23. The UDAAP disclosure "These rates include a 0.25% discount for using automatic payments on this loan" must be read ______ discussing rate quotes.
  15. 24. When completing a loan for a member that is on active duty, you may come across a FACTA alert, which of the 3 alerts would you search for in KD? _______ ____
Down
  1. 1. Fill in the blanks: "Once your vehicle purchase is complete, your _______ will be mailed to you. Read the contract carefully. It contains the service work and parts that are covered by the plan, the exclusions from coverage and the time restrictions and other conditions that you must meet to qualify for coverage, including your vehicle maintenance requirements. After you receive it, you will have 60 days to notify the relevant Assurant Solutions company if you wish to cancel and receive a full refund."
  2. 2. If you are not licensed and appointed to handle EVP calls in MBI states, you may only offer the following information when asking if the member is interested in more information regarding EVP: "Extended Vehicle Protection can help protect your vehicle by offsetting the cost of ________ breakdowns. Extended Vehicle Protection is a valuable alternative to extended warranties commonly offered by dealerships. Would you like additional information?"
  3. 5. Complete this prompt: "The USAA Extended Vehicle Protection Vehicle Service Contract is provided by United Service Protection Corp., Assurant Service Protection, Inc. (OK) and United Service Protection, Inc. (FL), each an _______ ______ company."
  4. 6. The prompt “Keep in mind you will pay interest on this amount if you finance this cost into your loan” is for which product?
  5. 7. “Please remember that, to ensure the security of your ____ ____, your phone password and hint should not be shared with anyone."
  6. 8. Before an application with a FACTA alert can be decisioned, the alert must be _______.
  7. 9. During a boat or RV loan, if the member states the selected collateral will act as a ______ or residence, USAA will not be able to complete the loan due to Federal Lending requirements.
  8. 16. Of the 3 FACTA alerts, which is the “highest severity”? ________ ______
  9. 18. “Upon clearing the alert, place “________” in the comment section.
  10. 21. In Ohio we read the following prompt, fill in the missing words "The [state] laws against discrimination require that all _______ make credit equally available to all creditworthy customers and that credit reporting agencies maintain separate credit histories on each individual upon request. The Ohio Civil Rights Commission administers compliance with this law."
  11. 22. On credit cards, "The rates which I disclose to you are _____ APRs unless otherwise indicated."