CONFLICT MANAGEMENT

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Across
  1. 3. Communication style that is neither passive nor aggressive.
  2. 6. The key skill that turns disagreement into dialogue.
  3. 8. A win-win approach to solving disagreements.
  4. 9. Treating others politely even during disagreement.
  5. 10. Conflict resolution helped by a neutral third party.
Down
  1. 1. The most powerful skill in resolving misunderstandings
  2. 2. The final settlement of a disagreement.
  3. 4. A solution where both sides give up something.
  4. 5. Ability to understand another person's feelings.
  5. 7. A structured discussion aimed at reaching mutual agreement.