Conflict Management

12345678910111213141516171819202122232425262728293031323334353637383940
Across
  1. 4. goals related to tangible resources
  2. 8. type of conflict that arises from a focus on the underlying needs of each of the parties rather than on their surface demands
  3. 9. learned behavior
  4. 10. goals that involve how a person wishes events to unfold, how decisions are made, or how communication occurs
  5. 13. The number of assumptions about interpersonal conflict
  6. 14. an overarching set of beliefs about how the world works and one's place in it
  7. 15. assumes that behavior is caused by a situation outside the individual's control
  8. 18. behavior determined by biology
  9. 20. relates to interpersonal conflict, is an apt description of how conflict differs from casual disagreements, mild differences, or intellectual argument.
  10. 23. communicating about communication
  11. 24. type of conflict when there are two choices of equal positive value
  12. 29. purely internal struggle about one's goals
  13. 33. situation that is open to interest-based creativity but contains some goals that genuinely are in opposition
  14. 35. Who's six views provides fertile ground for interpersonal conflict?
  15. 36. an event that precipitates a conflict and usually is directly related to the topic but not necessarily directly connected to the underlying cause
  16. 37. theory using mathematical ways to calculate projected gains and losses to stimulate human choice making
  17. 38. how we weave together knowledge, feelings, intuitions, and backgrounds to make sense of the world
  18. 40. a moment when how one responds can change their entire direction of a relationship
Down
  1. 1. type of conflict that is initiated by a perception that one party has a right to seek compliance from another person as a type of entitlement
  2. 2. goal interference that is based on miscommunication or inaccurate perceptions of another person's intentions
  3. 3. goals that involve who the parties want to be to each other
  4. 5. communication climates where the individual feels safer and are more likely to engage in productive problem solving and conflict management
  5. 6. encompass the concept that the goals of all parties in a conflict might be met if creative strategies are applied to the problem
  6. 7. refers to a claimed sense of favorable self-worth that a person wants others to have of him or her
  7. 11. the minimum number of people that that interpersonal conflict can occur amongst
  8. 12. the level to which people need each other to attain their goals.
  9. 16. defending one's positions and attacking the other party's positions
  10. 17. assigning internal or external causation without a factual base
  11. 19. also known as submission
  12. 21. these kind of attributions label behavior as arising from another person's personality, values or characteristics
  13. 22. goals that include tangible resources or any measurable factor around which desired outcomes can be built
  14. 25. theory of internal struggle between the id and the superego (Freud)
  15. 26. rational weighing of facts and evidence using rules of logic
  16. 27. this theory explains how people attempt to make sense of the world around them
  17. 28. type of management that includes any communication intended to move two people's views of a situation closer together
  18. 30. theory that is built on the metaphor of and economic marketplace and assumes that people will make choices that are the most beneficial to them
  19. 31. bias that judges the same behavior differently in self than in others
  20. 32. removing oneself from controversy
  21. 34. communication climates where an individual feels threatened and reacts to others negatively
  22. 39. what conversations are about rather than an identification of what gave rise to the conflict