Conflict Management

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Across
  1. 3. removing oneself from controversy
  2. 7. type of management that includes any communication intended to move two people's views of a situation closer together
  3. 13. an overarching set of beliefs about how the world works and one's place in it
  4. 15. learned behavior
  5. 16. assigning internal or external causation without a factual base
  6. 17. communication climates where an individual feels threatened and reacts to others negatively
  7. 19. assumes that behavior is caused by a situation outside the individual's control
  8. 21. a moment when how one responds can change their entire direction of a relationship
  9. 24. theory using mathematical ways to calculate projected gains and losses to stimulate human choice making
  10. 25. an event that precipitates a conflict and usually is directly related to the topic but not necessarily directly connected to the underlying cause
  11. 26. goals related to tangible resources
  12. 27. goals that include tangible resources or any measurable factor around which desired outcomes can be built
  13. 29. these kind of attributions label behavior as arising from another person's personality, values or characteristics
  14. 31. theory of internal struggle between the id and the superego (Freud)
  15. 32. defending one's positions and attacking the other party's positions
  16. 34. situation that is open to interest-based creativity but contains some goals that genuinely are in opposition
  17. 35. encompass the concept that the goals of all parties in a conflict might be met if creative strategies are applied to the problem
  18. 37. rational weighing of facts and evidence using rules of logic
  19. 38. goals that involve who the parties want to be to each other
  20. 39. this theory explains how people attempt to make sense of the world around them
Down
  1. 1. theory that is built on the metaphor of and economic marketplace and assumes that people will make choices that are the most beneficial to them
  2. 2. type of conflict when there are two choices of equal positive value
  3. 4. also known as submission
  4. 5. the level to which people need each other to attain their goals.
  5. 6. what conversations are about rather than an identification of what gave rise to the conflict
  6. 8. type of conflict that is initiated by a perception that one party has a right to seek compliance from another person as a type of entitlement
  7. 9. The number of assumptions about interpersonal conflict
  8. 10. behavior determined by biology
  9. 11. type of conflict that arises from a focus on the underlying needs of each of the parties rather than on their surface demands
  10. 12. the minimum number of people that that interpersonal conflict can occur amongst
  11. 14. communicating about communication
  12. 18. goals that involve how a person wishes events to unfold, how decisions are made, or how communication occurs
  13. 20. how we weave together knowledge, feelings, intuitions, and backgrounds to make sense of the world
  14. 22. purely internal struggle about one's goals
  15. 23. relates to interpersonal conflict, is an apt description of how conflict differs from casual disagreements, mild differences, or intellectual argument.
  16. 28. refers to a claimed sense of favorable self-worth that a person wants others to have of him or her
  17. 30. bias that judges the same behavior differently in self than in others
  18. 31. goal interference that is based on miscommunication or inaccurate perceptions of another person's intentions
  19. 33. Who's six views provides fertile ground for interpersonal conflict?
  20. 36. communication climates where the individual feels safer and are more likely to engage in productive problem solving and conflict management