Conflict Management Chaper 1-4

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Across
  1. 6. goals are more or less positive
  2. 8. positions
  3. 10. personal definition of a word
  4. 12. what the conversation was about
  5. 14. humans attach meaning
  6. 15. overarching set of beliefs about how the world works
  7. 16. concept relatively stable set of perceptions about oneself
  8. 18. behavior that is learning
  9. 20. any communication intended to move two people’s views
  10. 24. how one responds can change the entire direction communication
  11. 27. posits that attitudes are developed by observing others
  12. 30. how we weave together knowledge and feelings
  13. 32. one's sense of self-worth
  14. 34. dictionary definition of a word
  15. 35. finite amount of something
  16. 37. who the parties are to each other
  17. 38. purely internal struggle about one's goals
  18. 39. event that precipitates the conflict
  19. 40. how things should be done
Down
  1. 1. judges the same behavior differently in self than in others
  2. 2. rational weighing of facts and evidence using the rules of logic
  3. 3. the concept that the goals of all parties in a conflict will be met
  4. 4. vague notion of what would be a desirable outcome
  5. 5. underlying needs
  6. 7. as if communication were like a machine
  7. 9. assume that the behavior is caused by a situation
  8. 11. defending one’s positions
  9. 13. focuses that drive conflicts
  10. 17. mathematical way to calculate projected gains
  11. 19. struggle among a small number of people
  12. 21. demands or fixed outcome statements
  13. 22. the level people need each other to attain goals
  14. 23. not facts but rather tentative explanations for observed behaviors
  15. 25. present the description from the perspective of the speaker
  16. 26. internal struggle between the id and superego
  17. 28. desired condition
  18. 29. attacks others and their positions
  19. 31. behavior determined by biology
  20. 33. tangible resources or any measurable factor
  21. 36. cooperative and competitive tactics