Connected Care Crossword Search

2. A customer wants to know where they can receive their Web Vehicle Diagnostic. Where do you refer the customer?
5. A call came through with the 631075 DNIS. This means there is an active ____ in the vehicle.
8. You must provide _____ campaign information to the customer if applicable.
9. What is the Authentication level for a Service Link inquiry?
10. If a customer advises that they are not receiving or randomly receiving maintenance alerts, you must open what kind of ticket?
11. Hyundai recommends a full system check ____ when the active DTC is considered critical.
13. What vehicle maintenance feature is not available in the Generation 2 Blue Link equipped vehicles?
16. For Sonata Plug-in Hybrid owners, what extra information to they have regarding their vehicles health status?
17. Which Connected Care feature shows the customer any concerns that may be present with their vehicle?

1. How many options are there for the customer to clear Maintenance Alert Notifications if the "OK" button in the vehicle did not clear the notification?
3. Using the _______ _______ option within a MyHyundai account will allow the customer to set up or edit their Maintenance Alert Notification preferences.
4. It is a requirement to check the ___________ tab, if a customer is inquiring about the Service Link feature.
6. What type of code are you required to document in your inbound activity when you schedule an appointment in X-Time?
7. Which report do customers have access via email and their MyHyundai account?
12. Which 2015 Hyundai model does not have the Maintenance Alert feature?
14. What is the missing information that is available on the monthly vehicle report; electrical, safety,_____, and power train.
15. Advise the customer that their vehicle's health along with other Blue Link features can be accessed using the Blue Link ___ ____.