Consumer Protection

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Across
  1. 3. Payment given to consumer for loss or injury
  2. 4. Complaint filed through electronic mode (6, 6)
  3. 6. Authority established to promote consumer rights (3, 7, 9)
  4. 7. Three-tier system of consumer dispute redressal (6, 5)
  5. 9. Process of settling disputes without court trial (9)
  6. 10. Person who makes or produces goods
  7. 15. Online buying and selling of goods/services (8, 8)
  8. 16. Compensation awarded to punish wrongdoer (8, 7)
  9. 17. Inadequate performance in service (10)
  10. 19. Forum at the highest level of consumer dispute redressal
Down
  1. 1. False or deceptive advertisement (10)
  2. 2. Complaint filed by a group of consumers (5, 6)
  3. 5. Practice that restricts consumer choice or forces purchase (11, 5, 8)
  4. 8. Harm caused to a consumer due to defective product (6)
  5. 9. Statement that falsely promotes a product (11, 13
  6. 11. A person who buys goods for consideration (8)
  7. 12. Flaw in quality or standard of goods (6)
  8. 13. Person who files a complaint (9)
  9. 14. Liability of manufacturer for harm caused (7, 9)
  10. 18. Unfair method or deceptive practice (6, 5, 8)