Consumer Protection Code

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Across
  1. 4. "Ensure any ______ activity complies with the Code."
  2. 5. We must correct errors and handle complaints speedily, effectively and what?
  3. 6. "Do not exert undue _______ or influence on a customer."
  4. 9. Zurich must seek this from our customers relevant to the product or service requested.
  5. 10. We must act with "due skill, care and _____ ."
  6. 11. Zurich must act "honestly, fairly and professionally" in the best interests of who?
  7. 12. We must comply with the letter and _____ of the Code.
Down
  1. 1. We must seek to avoid ______ of interest.
  2. 2. Zurich must carry out these type of checks as part of control checks.
  3. 3. Zurich must not _______ access to basic financial services.
  4. 7. "Make full ______ of all relevant material infomation in a way that seeks to inform the customer.
  5. 8. Zurich must not ______ a customer as to the advantages or disadvantages of a product.