Consumer Rights

2. Quality – Goods must be of reasonable standard, durable, and free from defects.
4. – A person who buys goods or services for personal use.
6. – Money given back to a customer when returning faulty goods.
8. – Giving a new item in place of a faulty one.
10. – Proof of purchase you receive when you buy something in a shop.

1. – A pattern of black lines scanned at the till to show the price of an item.
2. – Any place where goods and services are bought and sold.
3. – A service provider must have the proper skills and training to carry out a service.
5. – What the product is the same as shown before purchase.
7. Label – Information printed on packaging that shows ingredients, expiry date, and nutrition details.
9. – Fixing a faulty product so it works properly again.
10. – A legal entitlement or protection you have when buying goods or services.