Consumer Services Vocabulary

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Across
  1. 4. The actions customers take before, during, and after purchasing a product.
  2. 6. A communication tool for customer requests that tracks the actions taken from the time it's created until it's resolved.
  3. 7. The act of helping custmers use, find, troubleshoot, and optimize a product or service
  4. 8. A business's ability to keep existing customers and encourage them to make repeat purchases.
Down
  1. 1. the company's initiative or department that focuses on building strong relationships with customers while understanding their goals.
  2. 2. These careers include marketing, financial advisor, banking, etc.
  3. 3. A customer service strategy that anticipates customer needs and addresses potential issues before they arise.
  4. 5. A person who uses or buys a product or service