Consumer Value Chain

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Across
  1. 1. A situation that is a reversal of what was originally expected
  2. 3. putting two things together
  3. 6. looking at merchandise in a store and then purchasing on-line
  4. 9. stop someone or something from doing something
  5. 12. a person or thing likely to cause damage or danger
  6. 13. a reversal or check in progress
  7. 14. the first “link” in the consumer value chain; to decide whether or not something has value
  8. 16. the rupturing of the links between adjacent consumption activities that have traditionally been provided to customers by an incumbent
Down
  1. 2. the fourth “link”in the consumer value chain; to use
  2. 3. the second “link” in the consumer value chain; select or make a decision
  3. 4. the third “link” in the consumer value chain; to buy
  4. 5. someone who holds a high position
  5. 7. more expensive
  6. 8. the interference in a regular chain of activities
  7. 10. only
  8. 11. The activity of selling goods or services directly to consumers or end-users
  9. 13. a newly established business
  10. 15. a type of store that has thousands of products on display for customers to look at