Contact Center

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Across
  1. 1. Able to capture this customer number on the New System
  2. 3. Replacing ALARS with this and innovations
  3. 5. New address that is making Excise and Assessors smile
  4. 8. Achieving maximum productivity with minimum interruption
  5. 9. RMV’s own Google
  6. 12. Your colleagues identified process requirements at these 2013 meetings
  7. 14. Say so long to hopping these – there are way too many to count!
  8. 16. View Customer Record – Suspensions will be  too – information easier to access with this degree view
  9. 17. We are here at your…
  10. 18. It’s all in the details
  11. 20. Collaboration of services that is “open” on behalf of a customer and “closed” when resolved on New System
  12. 21. Not in-line
  13. 22. User Acceptance Testing
  14. 23. Hand held devise to navigate through the New System
  15. 24. New license kiosk name
  16. 26. Method or technology expected to surpass present day techniques
  17. 28. Picture displayed on a computer screen in order to help the user navigate a the system
Down
  1. 1. Account Customers will have option to open with a user’s name and password - to manage their record, such as update own address
  2. 2. Miss Bev loves this about the New System
  3. 4. Edvard is a fan of this tool that allows for a note-taking area (acronym)
  4. 6. Let the customer perform transaction on their own
  5. 7. Official keeper of RMV records
  6. 10. You put this person first all the time!
  7. 11. Place where work will go in the new system to wait
  8. 13. Contact Center is this!
  9. 15. Acronym for the Modernization Program
  10. 19. There is no “I” in Contact Center
  11. 22. New equipment, process and system is all this for our Users
  12. 25. Operating system
  13. 27. New field on the New System