Contact Center Crossword

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Across
  1. 2. pregnancy specialty
  2. 5. youngest lead
  3. 6. traditional Chinese medicine
  4. 9. do not make an appointment
  5. 10. CC Communication outlet
  6. 12. colorful call center information guide
  7. 15. not a family practice call
  8. 16. two of the clinics with the same name
  9. 18. patient privacy
Down
  1. 1. Not established
  2. 3. 745am time slot
  3. 4. Language help
  4. 7. not accepted
  5. 8. what comes into the queue
  6. 11. number of leads
  7. 13. where medications are sent
  8. 14. where you document
  9. 17. natural medicine provider