Contact Centre Crossword Puzzle

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Across
  1. 4. Two types of permissions Full and
  2. 6. A way of submitting regulatory returns
  3. 8. The E in ICE
  4. 10. This is used to calculate fees
  5. 12. FCA Approved persons is found in
  6. 13. MCD came into force in
  7. 14. The C in ICE
Down
  1. 1. This was applied to the UK from November 2007?
  2. 2. This is used for registering for OI
  3. 3. where can you find COND?
  4. 5. A type of fee a firm may have to pay
  5. 7. A type of activity a bank would have
  6. 9. The I in ICE
  7. 11. This system is used for applications
  8. 15. Guidance on insurance mediation activities is found in