Contact Centre Crossword Puzzle

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Across
  1. 3. Guidance on insurance mediation is found in
  2. 4. This was applied to the UK from November 2007?
  3. 6. The C in ICE
  4. 7. This is used to calculate fees
  5. 10. The I in ICE
  6. 11. This is used for registering for online invoicing
  7. 12. The system used for applications
  8. 13. FCA approved persons is found in
Down
  1. 1. Where can you find COND?
  2. 2. A way of submitting regulatory returns
  3. 4. MCD came into force in
  4. 5. Two types of permission full and
  5. 8. The E in ICE
  6. 9. A type of fee a firm may have to pay