Contact Centre Edition

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Across
  1. 2. The agent who answers customer calls/chats
  2. 3. When a call is transferred to Teamleader
  3. 5. MUFG value demonstrated by doing the right thing, even when unseen
  4. 7. A supervisor who supports agents on the floor/chat
  5. 9. Last Name of our Service Delivery Manager
  6. 10. The month when MUFG’s acquisition of Link Group was successfully completed
  7. 11. The ability to understand and share a customer’s feelings
Down
  1. 1. A key behaviour expected of CSO representing MUFG’s brand
  2. 4. MUFG’s core value focused on long-term trust and responsibility
  3. 6. The group that handles MUFG clients
  4. 8. Cash payout to shareholders from profits or takeover proceeds
  5. 12. Global financial group also known as Mitsubishi UFJ Financial Group