Continued Care Team

12345678910111213141516171819202122232425262728293031323334
Across
  1. 2. Person your calling answers the phone
  2. 5. contact made on pt call 1 who do we call next
  3. 7. Viewing the fax/escribed prescription in dN
  4. 8. we received the missing refills, ticket should be submitted as
  5. 11. If taking credit card information from a patient you must always
  6. 12. number required in order to send escribe request
  7. 13. Attempting to calm a upset patient by using empathy is a tool used to
  8. 14. The phone number you dialed is disconnected
  9. 17. Tickets per Hour - Measures the number of tickets worked per hour. Expectations will vary based on queue working
  10. 20. can take verbal prescriptions from doctors offices
  11. 22. system used to send text messages
  12. 25. Zendesk queue that has varied of ticket reasons that require a patient call
  13. 26. Teams channel where we can ask questions about what a medication does
  14. 27. act of consolidating 2 refill tickets into one chase
  15. 28. system for taking verbal prescriptions
  16. 29. only people that can take verbal's for controlled meds
  17. 30. after PT 1 with no contact who do we attempt next
  18. 31. all patient voicemails are considered
  19. 32. Response from prescriber stating they will not send refills
  20. 34. tab used in divvyNEXT when placing a patient on hold
Down
  1. 1. leaving a message on someone's answering machine
  2. 3. prescriptions that can only have 6 refills
  3. 4. Series of metrics used to ensure our work is handled with efficiency, including following schedules, meeting our organizational objectives and positively impacting the customer's experience.
  4. 6. phone system
  5. 8. answering questions for the patient about what a medication does is considered out of your
  6. 9. no contact on second attempt patient call 2
  7. 10. Used to track call attempts for refill pt/dr1&2
  8. 15. type of voicemail that you can leave PHI on
  9. 16. When updating dispensing options for a medication you must always this kind of note
  10. 18. the purpose of pt/dr 1&2
  11. 19. required every time we transfer a call internally
  12. 21. sister team to CCT that is responsible for new patients
  13. 23. tracker we fill out when canceling a patient
  14. 24. separate med chase tickets for the same patient and provider
  15. 33. preferred way to search for a renewal provider in dN