Continuous Improvement Concepts

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Across
  1. 6. A problem-solving methodology used in Six Sigma to improve processes. It stands for Define, Measure, Analyze, Improve, and Control (acronym)
  2. 7. The difference between expected and actual results in a process
  3. 10. A method used to reduce the time it takes to change over from one product to another on a production line (SMED)
  4. 12. Acronym used for the term "Critical to Quality Characteristics"
  5. 13. The ability of a process to produce output within specified limits (2 words)
  6. 15. A scheduling system used to manage the flow of work and materials
  7. 16. The rate at which products or services must be produced in order to meet customer demand (2 words)
  8. 17. A methodology for improving process quality by identifying and eliminating defects
  9. 18. A methodology for reducing waste and increasing efficiency in a process
Down
  1. 1. A method used to identify the underlying cause of a problem in order to fix it and prevent it from occurring again (3 words)
  2. 2. A mistake-proofing technique used to prevent errors or defects in a process (ignore hyphen)
  3. 3. The needs and expectations of the customer, as expressed through feedback or market research (VOC)
  4. 4. Any activity or effort that does not add value for the customer
  5. 5. A visual tool used to analyze and design the flow of materials and information required to deliver a product or service to the customer (3 words)
  6. 8. A standardized set of work procedures that clearly defines the most efficient way to perform a task (2 words)
  7. 9. A Lean tool used to organize and standardize the work environment
  8. 11. A continuous improvement philosophy that encourages all employees to identify and eliminate waste in their work areas
  9. 14. Any activity or effort that is perceived by the customer as adding value to the product or service.