Correspondence

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Across
  1. 6. transferred to another dept.
  2. 9. BBB or FCC
  3. 10. a disagreement or debate
  4. 11. asking about refunds
Down
  1. 1. mail sent in by customer
  2. 2. customer asking questions about billing
  3. 3. problems with what we provide
  4. 4. paper mailed/emailed every month
  5. 5. money remaining
  6. 7. making a _____ on the account
  7. 8. correspondence _______