Covid Welfare March 2021

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Across
  1. 3. My EE details are incorrect what escalation is this?
  2. 5. What colour form is filled out for someone attached to a EE
  3. 7. Who am I calling on this number 0800 362 225?
  4. 9. I am a close contact and was hungry lastnight so went to a restuarant, what escalation is this?
  5. 12. What is the exposure date for EE-3654?
  6. 15. What vaccine are we currently using in NZ?
  7. 17. What should we not do with our laundry if identified as a CC?
  8. 18. Who am I calling on this number: 0800223987?
  9. 20. My husband is not a close contact but is sick can we escalate to a clinican on this call?
  10. 22. Which channel do I view to see todays plan?
  11. 24. We should be asking for the___________ before ending the call if the SU is unwell?
  12. 26. What statement is required on EVERY call?
  13. 27. My supervisor is unable to answer a question where can they go to ask a superuser?
  14. 30. We must_________ SU details once received?
  15. 33. Can I do click and collect if I am a CC?
  16. 35. What does RFR stand for?
  17. 36. What is the most common covid symptom from the latest cluster?
  18. 38. How many days from Day Zero is calculated for release date?
  19. 40. How many passes to we make daily for unsuccessful calls?
  20. 44. What is EE-3654 identified as?
  21. 45. All deliveries whilst I am isolating must be
  22. 46. I need support with a question who should I contact first?
  23. 47. Where can I monitor our call lines?
  24. 48. SU has a cough, which owner do we escalate this to?
Down
  1. 1. Which channel do I go to ask for a workgroup to be added?
  2. 2. What suburb in Auckland is the nearest community testing station to 25 College Hill Rd.
  3. 4. Public Health Unit
  4. 6. We must show ________ on every call?
  5. 8. My SU requires a translator who do we use?
  6. 10. We must ask SU to provide____________ on every DCI?
  7. 11. CC is under the age of 16 who must we ask to speak to?
  8. 13. Can we schedule a particular callback time in dialler
  9. 14. Who do we contact if we don't have a supervisor assigned to me?
  10. 16. What hotel chain was linked to the Jan cluster?
  11. 19. WE can view test results in Salesforce?
  12. 21. Who am I calling on this number 0800 559 009?
  13. 23. What is the status we use when we finish for the day?
  14. 25. What is the testing code for EE-3655
  15. 28. What box do I untick if SU is asymptomatic on Day 15?
  16. 29. Whatdate in England is the intended final lockdown restrictions lift?
  17. 31. How do we know if the Daily Check in has saved?
  18. 32. Is day 12 testing mandatory?
  19. 34. What bluetooth alert does Covid info Inbound not support?
  20. 37. What location is EE-3697?
  21. 39. What wrap code is used in Dialer if call is successful?
  22. 41. What is EE-3654 identified as?
  23. 42. Where did they identify the Jan Cluster strain came from?
  24. 43. Covid ________ Request