Creating Rapport

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Across
  1. 4. (A form of touch that can build connection)
  2. 5. (Positive feedback that encourages behavior)
  3. 7. (Initial perception created when meeting someone)
  4. 8. (Questions that can be answered with 'yes' or 'no')
  5. 9. (Finding shared interests or experiences)
  6. 11. (Important non-verbal cue that shows engagement)
  7. 14. (Expressing feelings without blaming others, one can use?))
  8. 16. (Active participation in a conversation)
  9. 17. (Ability to adapt to changes in conversation)
Down
  1. 1. (Spoken words used in conversation)
  2. 2. (Act of fully concentrating on what is being said)
  3. 3. (Understanding and sharing another person's feelings)
  4. 6. (Physical movements and posture that convey interest)
  5. 9. (Respect and awareness of cultural differences)
  6. 10. (Type of questions that encourage dialogue)
  7. 12. Resolution (Addressing disagreements to find common ground)
  8. 13. (Non-verbal communication through gestures, expressions)
  9. 15. (Mirroring someone's body language to build rapport)