Creating strategic direction

4. / Where the supply chain, processes and products of a business do not compromise the environmental resources of future generations.
5. / Process of communication starting a lowest levels in the hierarchy and moving up through the levels above.
8. / A system of production and trading that adds value to economic resources.
9. / Extent to which sales revenue exceeds corresponding costs, expressed as a total value or proportional percentage.
10. / Set of assumptions, beliefs and patterns of behaviour that are characteristic of an organisation or group of people.
11. / Decisions made by senior leaders or managers and passed down a hierarchy to be carried out by subordinates.
12. / Behaviour based on moral principles.
14. / All organisations owned by the government, government agencies or by local councils.
15. / Where two (or more) companies are combined to form a single company.
17. / Making a product or organisation distinctive relative to its competitors.
18. / An individual or organisation that buys a product.
19. / Benefits that are added to the product or service during the process for the end user.
20. / A plan for achieving key objectives

1. / The part of the economy that is owned and controlled by private individuals and companies (and not by the government).
2. / Providers of specialist advice within their field of expertise.
3. / A summary in words, setting out what an organisation is striving to achieve.
6. / Energising overall purpose and direction for an organisation.
7. / An ability to earn superior profits through lower costs or distinctive product quality that competitors cannot readily copy.
13. / A standard against which performance and progress can be measured.
14. scheme / System for pay increases dependent on the performance of individuals and the organisation as a whole.
16. / Person or group directly affected by the decisions or behaviour of an organisation.