CRM CROSSWORD PUZZLE

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Across
  1. 3. search for mass information
  2. 4. rtg.locate specific casino account
  3. 7. customer service menu bar headings
  4. 8. updates from sups & seniors
  5. 9. 1st view seen in CRM
  6. 11. Crm queues allows for access to this
  7. 12. Shift report is used to view this from daily shift
  8. 13. open cases & tickets
  9. 14. survey results
  10. 15. perform simple searches
  11. 18. Main tool used under marketing
  12. 20. Leave follow comment
Down
  1. 1. all active cases
  2. 2. CRM
  3. 5. Shows recently viewed pages
  4. 6. emails previously started & saved
  5. 10. you can hover over a case to
  6. 16. format used to display interactions
  7. 17. seen from customer service menu bar
  8. 19. Customer I