CRM

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Across
  1. 1. seen from customer service menu bar
  2. 4. Shift report is used to view this from daily shift
  3. 7. Main tool used under marketing
  4. 10. perform simple searches
Down
  1. 2. all active cases
  2. 3. Crm queues allows for access to this
  3. 5. Shows recently viewed pages
  4. 6. customer service menu bar headings
  5. 8. rtg.locate specific casino account
  6. 9. search for mass information