CRM Elements

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Across
  1. 3. study or use of systems(telecommunication,computer, etc,..)
  2. 5. assistance or advice provided by a company to those buys or use its product or service
Down
  1. 1. the action or business of promoting and selling products
  2. 2. direction and scope of an organisation over the long term
  3. 4. the main person for whom the product is made
  4. 6. vivid mental image of what you want your business to be at some point in future