CRM Newsletter #2 - How well do you know the CRM project?

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Across
  1. 2. Owned equipment or product (either BioMérieux or Competitor). It can be a Bill of Material, an equipment or a system
  2. 4. Former terminology for "Service Order" in SAP
  3. 7. 3rd subsidiary that will join the community of CRM 360 Wave 4 users
  4. 10. Action of designating a new responsible for a case, ever a person or a group of persons.
  5. 11. They define a service Level and are gathered in a service contract. They were created for better lisibility of the profitability of interventions.
Down
  1. 1. Tool in Salesforce that fosters collaboration between Sales, Marketing & Service teams
  2. 3. Refers to the person in charge of a case. Several people can share this title but never in the same level.
  3. 5. It means that the case has been transferred to the upper level
  4. 6. Description of a customer's feedback, problem, or question which enables to track complaints or other customer interactions with BioMérieux
  5. 8. One of the interfaces that Wave 4 users will have access to. New user interface compared to Salesforce Classic
  6. 9. Next country to be deployed on Wave 3