Crossword 1

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Across
  1. 1. The person suggests there are five hierarchies or levels of need that explain why people work
  2. 4. Good customer service can lead to word of ____ promotion
  3. 7. of scale occur when a business grows so large that the costs per unit increase.
  4. 8. A _____ market is a specialised market for a particular product or service.
  5. 9. This production is a strategy businesses can use to make production more efficient.
Down
  1. 2. is a business practice used by companies to reduce costs or improve efficiency by shifting tasks,
  2. 3. GDP stands for Gross Domestic __________
  3. 5. This research (desk research) involves gathering existing data that has already been produced
  4. 6. _______ theory believed there were two strands to motivating staff and improving employee satisfaction