Crossword-1

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Across
  1. 1. To move code from development to production
  2. 6. Process of moving an issue to a higher support level
  3. 7. A sudden disruption in normal service
  4. 9. Protecting data by converting it into unreadable format
  5. 10. Performing tasks without manual intervention
  6. 12. Agreement on service response time
Down
  1. 2. Delay before a network transfer begins
  2. 3. A development loop used in Agile or Scrum
  3. 4. Period when service is unavailable
  4. 5. A system that blocks unauthorized access to networks
  5. 8. Reverting to a previous version in production
  6. 11. Step-by-step problem-solving process