Crossword-1

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Across
  1. 2. A sudden disruption in normal service
  2. 4. A development loop used in Agile or Scrum
  3. 6. Delay before a network transfer begins
  4. 9. To move code from development to production
  5. 11. Step-by-step problem-solving process
Down
  1. 1. Period when service is unavailable
  2. 3. Reverting to a previous version in production
  3. 5. Protecting data by converting it into unreadable format
  4. 7. A system that blocks unauthorized access to networks
  5. 8. Process of moving an issue to a higher support level
  6. 10. Performing tasks without manual intervention
  7. 12. Agreement on service response time