crossword

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Across
  1. 3. loss of hearing
  2. 5. of words
  3. 9. paying attention to someone and what they have to say
  4. 10. one who got a message from sender
  5. 12. communication talking through text or words
  6. 13. person who created or released a message
  7. 15. the health care worker making sure their patient feels heard and seen
  8. 16. influenced by facts instead of feelings or opinions
  9. 18. using certain words within your profession
  10. 20. the way you communicate with others
Down
  1. 1. the reason for doing something
  2. 2. a person's state of mind of being mad or chill
  3. 4. a condition that limits a person’s physical functioning mobility
  4. 6. the differences between certain ethnic groups or cultures
  5. 7. relationship between professional health care workers and their patients
  6. 8. communication displaying certain gestures or facial expressions
  7. 11. reaction to a task to see if improvements are needed
  8. 14. influenced by feelings or opinions
  9. 17. knowledge and creating an effective health care plan
  10. 19. word/ thought sent verbally