Crossword

1. Meet or exceeds expectations.
4. Observation techniques and activities used to fulfil requirements for quality.
6. Six.
9. Family of international standards designed to help organisation's ensure they meet the needs of the customers and other stakeholders.
12. Those on whom an organisation's activities have an impact.
13. Picture of a process.

2. Global community of experts and the leading authority on quality.
3. An organisation's purpose.
5. A defect noted that poses the possibility of causing injury or harm.
6. A source of materials, service or information input provided to a process.
7. Evaluate Suppliers.
8. A technique in which a company measures its performance against that of best in class companies.
10. Cause-and-effect diagram.
11. Based his methods on the idea that any variations from customer requirements represents a loss to customer and the company.