Crossword-2

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Across
  1. 2. Protecting data by converting it into unreadable format
  2. 4. Delay before a network transfer begins
  3. 5. Process of moving an issue to a higher support level
  4. 8. A system that blocks unauthorized access to networks
  5. 11. Period when service is unavailable
  6. 12. To move code from development to production
Down
  1. 1. Reverting to a previous version in production
  2. 3. Performing tasks without manual intervention
  3. 6. A development loop used in Agile or Scrum
  4. 7. Agreement on service response time
  5. 9. A sudden disruption in normal service
  6. 10. Step-by-step problem-solving process