Crossword 2 Systems in the Workplace Quality, Work & Information

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Across
  1. 2. A formal organisational document which provides rules and guidelines for employees to follow
  2. 3. The stakeholder who is the purchaser of your product or service
  3. 4. (3 words) The set of written instructions that describes the step-by-step process that must be taken to properly perform a routine activity
  4. 6. (2 words) A consequence of poor-quality product where the customer wants the product exchanged or refunded
  5. 9. To organise information into steps (verb)
  6. 12. (2 words) Damage to the perceived standing of the brand in consumers’ eyes
  7. 14. A simple workplace document with prescribed fields that is filled out by employees
  8. 16. (2 words) The systematic efforts taken to ensure that the product delivered to customer meets with their expectations for performance, design, reliability, and maintainability
  9. 19. (2 words) A consequence of poor-quality product leading to reduced earnings for the organisation
  10. 20. To sort information into groups or classifications (verb)
  11. 24. (3 words) A quantifiable measurement that shows how well an individual is performing against a predetermined goal or objective
Down
  1. 1. (2 words) A process by which the organisation reviews the quality of all factors involved in production
  2. 5. Another word for information – the facts and statistics collected together for reference or analysis
  3. 7. (2 words) Where consumers are not satisfied with poor quality product
  4. 8. Synonym for vocabulary – the body of terms used within a particular field such as engineering
  5. 10. (2 words) Continuous efforts to implement systematic change and enhance quality with stable and predictable results
  6. 11. A set of operating procedures written by the manufacturer for machinery or equipment
  7. 13. A manager to whom you might report and who will be a source of technical expertise and assistance
  8. 15. When information is related and useful to the task
  9. 17. To succeed in finding and retrieving required information (verb)
  10. 18. A form which itemises the list of steps to be followed or checked
  11. 21. An informal word for the specialised terminology which is understood within the context of an industry or organisation
  12. 22. A consequence of poor quantity where defective products must be remedied for their flaws
  13. 23. To consider information very carefully, in order to fully understand it (verb)
  14. 25. (2 words) A form which records the frequency of occurrence of events