CROSSWORD

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Across
  1. 1. an unique 4 digit code using in security purposes
  2. 4. Emergency Credit in other words
  3. 5. a document signed by the customer that orders a bank to pay a specific amount of money
  4. 8. our new MyKnowledge assistant
  5. 9. account holder towards the bank
  6. 10. stands for the agent position
  7. 11. any instance of selling or buying
  8. 12. a box of metal that dispenses money
  9. 14. a bank division
  10. 16. questioning, or one of the main reasons of calling us
  11. 17. deposit, credit card, current, basic, loan are just different types of it
Down
  1. 1. what helps to evaluate the level of carrying job duties
  2. 2. a headphone with a microphone
  3. 3. online support in real time
  4. 5. simply every interaction between a customer and a call centre advisor
  5. 6. the ability to share another's feeling essential for handling a conversation with a customer
  6. 7. a document with blank spaces for information to be inserted
  7. 9. a conversation set up for a feedback or training
  8. 13. a professional goal to reach
  9. 15. a bank in the mobile device
  10. 18. the physical form of money known for centuries