Crossword

123456789101112
Across
  1. 3. Complaint compensation
  2. 5. System for logging complaints
  3. 6. 2,4,6
  4. 7. Guide on question bank CVP
  5. 10. A knowledge of information
  6. 11. Support Needs
  7. 12. Deline Code 48
Down
  1. 1. Information on card charges abroad
  2. 2. Cash and cheques, statement narrative code
  3. 4. Amount of this has been reached, decline code 47
  4. 8. Long card number
  5. 9. Part of the LBG