Crossword 3 Systems in the workplace Quality Work & Information

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Across
  1. 2. (2 words) A form which records the frequency of occurrence of events
  2. 4. (2 words) A process by which the organisation reviews the quality of all factors involved in production
  3. 5. A formal organisational document which provides rules and guidelines for employees to follow
  4. 6. The type of instructions communicated through work orders, specifications and Standard Operating Procedures for example
  5. 8. A form which itemises the list of steps to be followed or checked
  6. 11. (2 words) The systematic efforts taken to ensure that the product delivered to customer meets with their expectations for performance, design, reliability, and maintainability
  7. 13. To sort information into groups or classifications (verb)
  8. 14. Another word for information – the facts and statistics collected together for reference or analysis
  9. 15. A manager to whom you might report and who will be a source of technical expertise and assistance
  10. 20. (3 words) The set of written instructions that describes the step-by-step process that must be taken to properly perform a routine activity
  11. 22. To succeed in finding and retrieving required information (verb)
  12. 23. The type of instructions communicated through speaking and listening
  13. 24. A consequence of poor quantity where defective products must be remedied for their flaws
  14. 25. (2 words) A consequence of poor-quality product leading to reduced earnings for the organisation
Down
  1. 1. (2 words) Continuous efforts to implement systematic change and enhance quality with stable and predictable results
  2. 3. (2 words) Damage to the perceived standing of the brand in consumers’ eyes
  3. 7. (3 words) A quantifiable measurement that shows how well an individual is performing against a predetermined goal or objective
  4. 9. (2 words) Where consumers are not satisfied with poor quality product
  5. 10. Synonym for vocabulary – the body of terms used within a particular field such as engineering
  6. 12. A set of operating procedures written by the manufacturer for machinery or equipment
  7. 15. To organise information into steps (verb)
  8. 16. An informal word for the specialised terminology which is understood within the context of an industry or organisation
  9. 17. (2 words) A consequence of poor-quality product where the customer wants the product exchanged or refunded
  10. 18. A simple workplace document with prescribed fields that is filled out by employees
  11. 19. To consider information very carefully, in order to fully understand it (verb)
  12. 21. When information is related and useful to the task
  13. 23. The type of instructions communicated through signage and graphics