Crossword

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Across
  1. 2. website customers use to access online content
  2. 3. When a customer emails in it creates a
  3. 5. Number of people at the institution
  4. 8. Status use when reaching out to Colleague for assistance
  5. 9. Customer is missing an issue
  6. 10. Journal Issue is undeliverable
Down
  1. 1. System use to troubleshoot online access
  2. 2. BJ
  3. 3. I am tax-exempt I want a refund
  4. 4. Wiley Journals sells subscriptions on a specify basis
  5. 6. #1 FTP agent
  6. 7. System used to manage customer accounts