Crossword 4

123456
Across
  1. 3. process of satisfying customer orders by ensuring that the products or services are delivered to the end customer
  2. 5. the ability of a system, organization, or individual to withstand and recover from setbacks, adapt to change
  3. 6. the process of converting raw materials, components, or parts into finished goods that meet a customer's expectations or specifications
Down
  1. 1. the practice of contracting out specific business functions or processes to external service providers
  2. 2. Ensuring that products meet specified standards and conform to desired quality levels through inspection and testing.
  3. 4. the quantity of a good or service that consumers are willing and able to purchase at various prices and within a specific period