CrossWord

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Across
  1. 3. How are customers treated by employees?
  2. 4. Is an overnight package delivered overnight?
  3. 5. Does a service representative answer you calls quickly?
  4. 7. Is everything customer asked for provided?
Down
  1. 1. How well does the company react to unusual situations?
  2. 2. Is the service performed right every time?
  3. 6. Is the same level of service provided to each customer each time?