CROSSWORD

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Across
  1. 4. listening fully concentrating, understanding, responding, and remembering what is being said
  2. 6. giving someone the confidence and means to do something
  3. 7. resolution the process of resolving a disagreement or dispute
  4. 9. to convince someone to do or believe something
  5. 14. communication communicating without the use of words; includes body language, gestures, and facial expressions
  6. 15. a failure to understand something correctly
  7. 16. working together towards a common goal
  8. 17. managing sensitive situations or people tactfully and effectively
  9. 18. loop a system where the output of a process is used as input to improve the process
  10. 19. able to express ideas clearly and effectively
  11. 21. overload receiving too much information at once, making it difficult to process
Down
  1. 1. talk light, informal conversation typically used to make social connections
  2. 2. obstacles that prevent effective communication
  3. 3. barriers personal feelings that hinder effective communication
  4. 5. attracting and holding interest or attention
  5. 8. of voice the way words are spoken to convey emotion
  6. 10. providing useful or interesting information
  7. 11. giving a lot of information clearly and in a few words
  8. 12. open and honest communication, free of hidden agendas
  9. 13. lack of agreement or harmony between parts
  10. 19. uncertainty or inexactness in meaning
  11. 20. having subtle differences in meaning or expression