Crossword about the article "The people who answer the phone"

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Across
  1. 5. A time of great confusing
  2. 7. Relating to the mind
  3. 8. To push yourself suddenly off a bridge in order to kill yourself
  4. 9. A mental health and suicide prevention hotline servicing New York
  5. 10. A feeling of nervousness about something that is happening
  6. 11. A mental illness in which a person is very unhappy
  7. 13. Which happens unexpectedly and needs fast reactions
  8. 14. The state of being alone
  9. 17. A person who works willingly in a suicide-prevention call center
  10. 19. The state of having a disease of mind or body
  11. 20. To experience physical or mental pain
Down
  1. 1. To hurt physically someone or damage something
  2. 2. The possibility of something bad happening
  3. 3. A series of coordinated activities designed to achieve a social goal
  4. 4. To stop someone from killing or injuring himself
  5. 6. The act of killing yourself intentionally
  6. 12. The act of stopping someone from doing something dangerous
  7. 15. An encouragement for a person
  8. 16. To not succeed in what you are trying to achieve
  9. 18. Helping persons in an earlier stage in a process